Bring on the hate… Results from the survey reveal that air travelers are most upset about airline seats (20%), followed by lost bags (16%), delays (15%) and service (15%). An apparent turnaround from a few year ago when the a-la-carte pricing model emerged, fees came in fifth place (12%). Spirit doesn’t get most of the blame […]

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Few airlines arouse more anger, annoyance, and disbelief than Spirit. The self-styled ultra-low-cost-carrier (ULCC) is undoubtedly very controversial, but that’s a key part of its appeal – for me, anyway. A money-making machine More to the point, it’s a money-making machine.  Despite its relatively small size, between 2011 and 2013 it earned a collective $661m […]

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Perhaps we could see the trend of charging for carry-on luggage continue once William A. Franke and his team at Indigo invest $36 million in cash into Frontier Airlines. Indigo recently began divesting its stake in Spirit Airlines with Franke and Indigo principal John Wilson resigning from the Spirit board of directors last month. Indigo […]

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