Seth Miller caught up with Kelly Passey, EVP Business & Product Development at Access Development to discuss the company’s airline ancillary revenue offerings in destination deals. Access Development offers merchant content for loyalty and rewards programs across America. The company’s network of more than 250,000 discounts and 400 national brand partners is believed to be the […]

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Etihad Airways has always needed “something more than organic growth to gain global scale”, according to it’s Chief Executive James Hogan. Admission into any of the three global alliances Oneworld, SkyTeam and Star Alliance has not been an easy task for Gulf carriers. So it comes at no surprise that airlines in this part of […]

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Virgin Atlantic head of loyalty and ancillary revenue development, Alan Lias, discusses the airline’s strategy for co-delivering future loyalty and ancillary revenue opportunities. Seth Miller interviews Alan Lias, worldwide head of loyalty & ancillary revenue development at Virgin Atlantic. In terms of loyalty and ancillary revenue development at Virgin Atlantic, Lias admits that his airline […]

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Many of us in the airline loyalty business have only recently heard of SSI (Survey Sampling International), but in fact they have been around since 1977 and hold the distinction of being the first commercial market research sampling company. Co-founder, the late Tom Danbury invented of the concept of using a database to offer a telephone […]

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Roger Williams speaks to PointsHound co-founder Pete van Dorn. PointsHound gives you the flexibility to choose which currency you earn when booking a hotel online. Currently, PointsHound allows you to earn miles on over 150,000 hotels around the world in any of 10 frequent flier currencies. The company plans to add additional opportunities later in […]

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The acquistion is limited to Hitit’s loyalty division where Amadeus will integrate the CraneFF platform into its own Altea platform or sell it as a separate product. The rest of Hitit’s airline IT suite was not included in the deal and will be promoted as they were before. Category: Product #: Regular price:$ (Sale ends […]

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I caught up with Bram Hechtkopf, VP of Business Development and Marketing at Kobie Marketing at the 2012 Freddie Awards in Newark. Topics discussed include loyalty marketing, airline merchandising and ancillary revenue and omnichannel development. Category: Product #: Regular price:$ (Sale ends !) Available from: Condition: Good ! Order now! Located at ,,.Phone: My name […]

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Roger Williams caught up with Randy Petersen after a very long and productive week at the associated loyalty events including Ai Networking Cocktail “Loyalty, for Love or Money”, FT Awards, FFP Spring Event, and the first annual Executive Lunch with Randy Petersen. Roger and Randy had a chance to reflect on some of the historic […]

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Gamification was the hot buzz word this year for customer engagement, but how does it relate to frequent flyer programs? Gamification is defined as “the use of game mechanics for non-game applications”. Businesses are making their websites and applications feel less like “transactions” and more like games – although some will argue that you can’t […]

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