American Airlines Flight 2293 from San Francisco to Dallas had to make an emergency landing Monday after the plane’s wall panels began to crack loose. Despite the scare, former U.S. Navy Pilot Robert Ditchey told the Associated Press that the inside cabin wall panels are purely cosmetic: “The plastic wall has no meaning to the […]

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Bob Crandall explains the original purpose of AAdvantage No matter what your opinion might be of him, describing former American Airlines front man Bob Crandall as an industry legend is more than appropriate. Years before Bob Crandall  (Robert Lloyd “Bob” Crandall) became President and Chairman of American Airlines, he had already influenced the airline industry in a […]

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I get so caught up in the number crunching surrounding mergers that I end up grappling with a ton of metrics which invariably lack the measurement of the customer’s connection to the brand and delivery of service. As far as numbers go, the $11 billion merger between American Airlines and US Airways (AMR & LCC) […]

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