Innovation and trial and error, Alex Malfitani, Head of Loyalty, Azul Linhas Aéreas Brasileiras speaks with Seth Miller about the program’s development process The Wandering Aramean Seth Miller caught up with the financial-minded head of TodoAzul Alex Malfitani to comment on innovation within the program. Alex was a member of the team that founded Azul in 2008 and before […]

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Introducing LRG Rewards Dash LRG Rewards president Ron Benegbi joined us last year on LoadFactor TV revealing the company’s “Local Redemption Globally” platform that Ron referred to as “magical”, where LRG has managed to process redemptions on any e-commerce website without any type of integration. Having conquered 100% compatibility for any eCommerce website in the […]

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Southwest Rapid Rewards, notwithstanding recent currency valuation changes, remains popular with its members which is evident by the Program winning “Best Redemption Ability”, “Best Airline Customer Service” and “Best Loyalty Credit Card” at the 27th annual Freddie Awards held on April 30th 2015 in Atlanta. Wandering Aramean Seth Miller caught up with Rapid Rewards Director Jonathan […]

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Seth Miller caught up with Kelly Passey, EVP Business & Product Development at Access Development to discuss the company’s airline ancillary revenue offerings in destination deals. Access Development offers merchant content for loyalty and rewards programs across America. The company’s network of more than 250,000 discounts and 400 national brand partners is believed to be the […]

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Originally Published on Feb 6, 2015 Source: Motherboard In October of last year Motherboard gained access to a massive, secretive Bitcoin mine housed within a repurposed factory in the Liaoning Province in rural northeast China. This is the infrastructure that keeps the digital currency’s decentralized network up and running, and its operators are profiting big time. The […]

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Davy Transport Analyst Stephen Furlong comments on Ryanair’s profit outlook and the effect of the airline’s $92/barrel fuel hedge on profits. Ryanair has said that lower oil prices will have a downward affect on air fares next year and thus limit profit growth for the airline. Ryanair, Europe’s largest airline by passenger numbers, increased its […]

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JetBlue Airways Corporation (NASDAQ: JBLU) today reported a 2014 net profit of $401 million, a notable increase from $168 million in net income in 2013. The New York-based hybrid carrier plans to introduce “three branded fare bundles” in the second quarter of 2015 according to Robin Hayes president of the airline. Hayes estimates that these […]

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Source Fox Business News – Jan. 22, 2015 – 5:02 – Southwest Airlines CEO Gary Kelly on the airline’s strategy and the decline in fuel prices. Southwest Airlines may not ‘nickel and dime’ customers on checked bags and change fees but that does not mean that the airline does not benefit from ancillary revenues. Data […]

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Emirates President Tim Clark talks about the possibility of the airline buying additional A380 superjumbo jets from Airbus Group NV and the impact of oil prices on the industry. Speaking with Bloomberg Television’s Guy Johnson from the World Economic Forum’s annual meeting in Davos, Switzerland, Clark also discusses Emirates’ growth strategy. (Source: Bloomberg) Category: Product […]

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What if hackers were to infiltrate a client’s database? Monte Gardiner from Best Western interviews Len Covello, C.T.O. of LRG Rewards on the security of the LRG solution. Len Covello, Chief Technology Officer at LRG Rewards, explains to LoadFactor TV how the LRG Rewards platform insulates clients and their customers from the risk of fraud […]

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GuestLogix (TSE symbol GXI), is a market leader in the supply of onboard retail solutions to airlines, airports, rail and bus operators. The majority of the company’s payment solutions reside in hand-held devices carried by the merchant or running on consumer-grade devices such as tablets and smart phones. In 2012 the company added NFC payments acceptance […]

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Future Travel Experience Global 2014 incorporated the ‘Cabin Integration Symposium: A deep dive exploration into the future of IFEC and aircraft interiors’ The Cabin Integration Symposium was divided into two panel sessions in which experts from across the value chain will debate the future of aircraft interiors, in-flight entertainment, connectivity and complete cabin solutions. Mary Kirby, […]

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Virgin Atlantic head of loyalty and ancillary revenue development, Alan Lias, discusses the airline’s strategy for co-delivering future loyalty and ancillary revenue opportunities. Seth Miller interviews Alan Lias, worldwide head of loyalty & ancillary revenue development at Virgin Atlantic. In terms of loyalty and ancillary revenue development at Virgin Atlantic, Lias admits that his airline […]

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Mobacar increases people’s mobility by creating easier and more exciting ways to rent cars anywhere in the world. Mobacar is a venture backed travel technology company based in Kerry, Ireland and is run by an experienced team of car rental product experts. Swiftfleet is Mobacar’s B2B product, which the company claims is the world’s first […]

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LRG Rewards is truly a unique redemption platform. They have developed technology that converts points and provides the consumer with the ability to shop most anywhere online through an e-commerce environment. What is remarkable is that very little IT setup on the part of the loyalty program or the eCommerce merchant is required to create […]

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Mozio is a search and booking engine that focuses on the often ignored part of a travelers journey, ground transportation. The idea for Mozio came from co-founder David Litwak’s own vast travel experiences. After traveling abroad to 55 countries, Litwak found that major travel search engines largely ignored ground transportation, and none were aggregating fares for […]

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Foli is a free iOS app that allows travel brands to deliver popular digital magazines for free using geo-fencing technology (Foli Spot). In other words, users have access to content while present in defined WiFi coverage areas. Hotels including the Four Seasons Silicon Valley use the platform to deliver an enhanced guest experience by providing complimentary […]

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Perhaps one of the most convoluted pageant names ever, the “National University-rank of Modeling and Flight Attendants Professional Promoting Oriental New Faces Models Beauty Pageant – Eastern Preliminary Division” is, believe it or not, an annual competition that began in 2006. Shanghaiist reported that many university students and models from all across the country competed […]

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The future for fleet connectivity for United Airlines is positive. Runway Girl Network correspondent Seth Miller interviews United Airlines’ Tarek Abdel-Halim at FTE 2014 in Las Vegas and LoadFactor cameras where there. Abdel-Halim comments on the airline’s future in-flight connectivity plans. The carrier plans to integrate WiFi networks with all airline systems effectively using aircraft as […]

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    Optical bonding, which is used to ruggedize flight deck displays, is making the leap to the passenger experience environment as Rockwell Collins introduces the technology to airports. The big advantage of using this lamination process in airport displays is that the monitors are “very readable in direct sunlight”, Rockwell engineering director Michael Brown […]

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    If you’ve ever experienced the loss of your luggage, temporary or otherwise, you will recall how incredibly frustrating the situation can be. You know very well the feeling of dread that begins to creep into your gut as the crowd around the carousel thins and vacates the area. You know the displeasure of […]

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    The boarding pass of the future has been considered before and now JetBlue investigates More than a decade ago the concept of a permanent boarding pass for an airline was actually implemented. It was quickly scuttled due to regulatory issues following 9/11 but the idea has not completely died. Speaking at the Future […]

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Roger Williams caught up with VP of marketing for Rymax Paul Gordon after an intense panel discussion moderated by Roger at Loyalty 2014. Rymax is a full-service loyalty marketing provider that creates and manages programs with targeted rewards and incentives based on your demographic needs. With more than 300 brands and over 10,000 of today’s […]

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Bring on the hate… Results from the survey reveal that air travelers are most upset about airline seats (20%), followed by lost bags (16%), delays (15%) and service (15%). An apparent turnaround from a few year ago when the a-la-carte pricing model emerged, fees came in fifth place (12%). Spirit doesn’t get most of the blame […]

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