The airline terms “legacy carrier” and “low cost carrier” could soon become legacies themselves – anachronisms from a time before 2013 when there really were distinctions between the two business models. The ancillary revenue benefits associated with additional and unbundled services (baggage-checking fees being the most popular for airlines and unpopular for travelers) have proven […]

Read more

While airlines might not be keen on the practice of BYOB (bring your own booze), a growing number of them are embracing the trend of BYOD, or bring your own device. The devices in question are predominantly tablets, being brought on board by some 37% of passengers and used by 44% of frequent fliers (who […]

Read more

It’s been nearly two months since Delta announced some of the greatest changes to its SkyMiles loyalty rewards program since its 1981 launch. And yet, I’m still left with an uncertain feeling. Will it be an airline loyalty program triumph or is Delta’s decision in for a bumpy ride? If you’re not familiar with the […]

Read more