For a communications medium entering early middle age, email at 42 (closer to 50 by other estimates) would seem to be suffering some unwelcome aches and pains. Let’s be honest. Do you still have an AOL email account? Or better still, when was the last time you checked it? Do you even remember your login […]

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The airline terms “legacy carrier” and “low cost carrier” could soon become legacies themselves – anachronisms from a time before 2013 when there really were distinctions between the two business models. The ancillary revenue benefits associated with additional and unbundled services (baggage-checking fees being the most popular for airlines and unpopular for travelers) have proven […]

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While airlines might not be keen on the practice of BYOB (bring your own booze), a growing number of them are embracing the trend of BYOD, or bring your own device. The devices in question are predominantly tablets, being brought on board by some 37% of passengers and used by 44% of frequent fliers (who […]

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I get so caught up in the number crunching surrounding mergers that I end up grappling with a ton of metrics which invariably lack the measurement of the customer’s connection to the brand and delivery of service. As far as numbers go, the $11 billion merger between American Airlines and US Airways (AMR & LCC) […]

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UPDATE: Fly Jamaica finally pulled back the curtain and revealed a respectable website with a booking engine powered by US-based PSS provider Radixx. All this just in time for their second, this time, successful attempt at an inaugural flight on 14 February 2013. The airline also announced that it was in the process of securing […]

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$3 Bag fees and $149 Trans Atlantic Fares…Those were the days Inspired by British low-cost aviation pioneer Sir Freddie Laker, a team of disgruntled Texas International executives led by Don Burr started “PEOPLExpress” out of an old terminal at Newark airport in 1981. The airline began its operations by serving Newark to Buffalo for an […]

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