Which areas are you focussing on to improve customer engagement and loyalty?

Low Cost Congress asked attendees at the World Low Cost Airlines Congress 2013: which areas are you focussing on to improve customer engagement and loyalty?

Interviewees:
Shashank Nigam, CEO, SimpliFlying
Guliz Ozturk, Chief Commercial Officer, Pegasus Airlines

The annual World Low Cost Airlines Congress continues to provide an excellent global platform for the world’s commercial airlines to source new partners and brainstorm new strategies for growth.

Category: CURATED, loyalty
About The Author
- Roger is an internationally recognized expert on airline loyalty, alliances and ancillary revenues. He commands a consulting portfolio of top airlines and Forture 500 companies. Roger is also a professional photographer and cinematographer and works as a photojournalist for LoadFactor TV.