Spirit’s ‘State of Hate’ Airline Survey

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Bring on the hate... Results from the survey reveal that air travelers are most upset about airline seats (20%), followed by lost bags (16%), delays (15%) and service (15%). An apparent turnaround from a few year a...

Branson Vows To Find Out Cause Of Spacecraft Crash

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(Reuters) - Billionaire entrepreneur Richard Branson on Saturday vowed to find out what caused his space tourism company's passenger spaceship to crash during a test flight, killing one pilot and injuring the other, b...

Delta Air Lines Profit Slumps

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Airbus A350 Wins Key Approval For 370-minute Extended Ops: Sources

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(Reuters) - Airbus (AIR.PA) has won permission for its twin-engined A350 to fly more than six hours on one engine in the event of a breakdown, a key approval that allows its new long-haul jet to fly almost any passeng...

American flight makes emergency landing after side walls come loose

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American Airlines Flight 2293 from San Francisco to Dallas had to make an emergency landing Monday after the plane's wall panels began to crack loose. Despite the scare, former U.S. Navy Pilot Robert Ditchey told t...

Britain’s Virgin Atlantic Scraps Domestic Short-haul Service

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(Reuters) - Britain's Virgin Atlantic Airways is to close its Little Red domestic airline next year, it said on Monday, less than two years after it was launched. The airline, which is 51 percent owned by its found...

Small City Routes Hold Big Potential For India Airlines

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(Reuters) - The airport in Patna, one of India's smaller cities and the capital of its poorest state, is so crowded that government authorities this year said they need to build another one. The airport has seen th...

No Signs Of Foul Play Seen In Pennsylvania 9/11 Memorial Fire

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Reuters) - Investigators have found no signs of foul play or arson in a fire at a 9/11 memorial complex in Pennsylvania which destroyed a U.S. flag that flew over the U.S. Capitol on Sept. 11, 2001, authorities said o...

The rise of Etihad Guest: in-depth with new managing director Barry Green

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With an award-winning loyalty program and over 30 million outlets to spend their miles worldwide, both Etihad Guest and its members have good reason to celebrate. Last month Etihad announced that it formed a separate ...

Low-cost carriers hybridising: a natural phenomenon

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In aviation, few things have been more discussed than low-cost carriers (LCCs), and talk nowadays is mainly about LCCs hybridising from their present strategic and market positions. No alternative Christos Shephar...

Customer choice driving airline ancillary revenue

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I’m a huge fan of ancillary revenues.  This isn’t just because of the huge money-making opportunities, with ancillaries growing from $2.4 billion in 2008 to $42.6 billion in 2013.  It isn’t just because it is – for ma...

Calls for London City Airport to close

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For obvious reasons, many airports use the “London” tag, including Heathrow, Gatwick, Luton, Stansted, City, Southend, Oxford, and Ashford. Oxford and Ashford are 62 and 74 miles from London respectively.  By compa...

How Pure is Spirit? – New Study Measures LCC Model Integrity

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Few airlines arouse more anger, annoyance, and disbelief than Spirit. The self-styled ultra-low-cost-carrier (ULCC) is undoubtedly very controversial, but that’s a key part of its appeal – for me, anyway. A mone...

Will a Vibrant more Dynamic flybe find Profits?

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Having started in 1979 as Jersey European, then later as British European, flybe (The ‘be’ in its name derives from British European) is now Europe’s largest regional airline. The carrier ranks fourth in the UK with 4...

Shopping, a Loyalty Redemption Option on the Rise – RewardsPay

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Founder & CEO of RewardsPay Anu Shukla joins Roger Williams on LoadFactor. RewardsPay is a consumer payment service that enables consumers to use credit card rewards points, cash rewards, hotel points or frequent ...

Got points? Shop online with your local retailer – LRG Rewards

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The concept of online malls where customers can shop with their loyalty points has been around for some time. However, recently, a new breed of providers have tacked the most persistent challenges with third party red...

Loyalty programs earn ancillary revenue for opinions with SSI

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Many of us in the airline loyalty business have only recently heard of SSI (Survey Sampling International), but in fact they have been around since 1977 and hold the distinction of being the first commercial market re...

Departure from Ft. Lauderdale – Timelapse

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I decided to check out one of FLL's spotting locations on top of the Hibiscus parking garage. An ideal perch to capturing timelapses of airport activity and downtown Ft. Lauderdale in the distance. Flights that day we...

About Us | Points Company Video

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I have always admired Points as a truly innovative company in the loyalty business. When they invited me to film their new corporate video I naturally jumped at the opportunity. Points is a loyalty eCommerce company b...

Takeoff over NYC

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On my way back to Pittsburgh from a shoot in Miami I decided to put the new GoPro through its paces and shoot a time lapse from the Sky Lounge. Then I realized that the departing runway at LGA was 31 which affords one...

Loyalty programs earn ancillary revenue for opinions with SSI

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Many of us in the airline loyalty business have only recently heard of SSI (Survey Sampling International), but in fact they have been around since 1977 and hold the distinction of being the first commercial market re...

SoLoMo has a Bright Future in Personalizing Restaurant Visits

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Three of Kobie's top ideation experts join Roger Williams to discuss SoLoMo (Social, Location, Mobile) marketing in quick serve restaurants. Left to right: Business Development Manager, Jillian Setzer, Director ...

How B2B Loyalty can Match up with B2C – Dave Andreadakis

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Analytics and behavioral expert, Dave Andreadakis, is Vice President of Loyalty Strategy at Kobie Marketing. He joins Roger Williams to discuss the effectiveness and engagement of B2B loyalty programs. How can t...

Big Data Supersizing Loyalty for Quick Serve Restaurants – Dave Andreadakis

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Analytics and behavioral expert, Dave Andreadakis, is Vice President of Loyalty Strategy at Kobie Marketing. He joins Roger Williams to discuss the Big Data conundrum when it come to Quick Serve Restaurants (QSRs).

How to Measure a Loyalty Program’s Success (and failures) – Bram Hechtkopf

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Inside the mind of Kobie Marketing How to Measure a Loyalty Program’s Success (and failures), Bram Hechtkopf, VP of Business Development and Marketing at Kobie Marketing chats with Roger Williams about the warning si...

Loyalty Mega Trends – G. Ashby Green (Kobie Marketing)

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Inside the mind of Kobie Marketing G. Ashby Green is one of my favorite people at Kobie Marketing. Ashby is Kobie's VP of Finance & Administration, and like the rest of the Kobie team, he gets his hands dirty wit...

The Convergence of Loyalty and Customer Experience – Bram Hechtkopf

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Inside the mind of Kobie Marketing Regular LoadFactor contributor Bram Hechtkopf examines the convergence of loyalty and customer experience management. In fact these are two distinct areas in an organization that ha...

Get to Know Your Most Loyal Shoppers – Joe Easley (Kobie Marketing)

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Inside the mind of Kobie Marketing Kobie Marketing's Director of Global Product Strategy, Joe Easley joins Roger Williams to speak about the latest trends on location-based loyalty marketing in retail.

Consumer Behavior & Loyalty Technology – Don Hughes (CIO of Kobie Marketing)

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Inside the mind of Kobie Marketing How do game-changing technologies like smart phones and Google Glass affect consumer behavior? Don Hughes, CIO of Kobie Marketing joins Roger Williams to discuss best practices on l...

Curacao take off at sunset – GoPro Hero 3

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First test of the GoPro after a 75lb robot killed my Hero 2, definitely liking the improved resolution!

Miami Landings – Miami International Airport

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Buenos Aires

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