JetBlue Airways Has No Plans to Merge, Barger Says

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April 3 (Bloomberg) -- David Barger, chief executive officer of JetBlue Airways Corp., talks about challenges facing carriers including weather and taxes, passenger fees and ticket pricing, airline consolidation and t...

Lufthansa Says Won’t Know Cost of Strike Until Over

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Barbara Schaedler, senior vice president and head of communications at Deutsche Lufthansa AG, discusses the potential financial impact of a three-day pilot strike on the airline. She speaks from Frankfurt with Anna Ed...

How Ryanair CEO Plans to Revamp the Airline

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Bloomberg’s Manus Cranny reports on the changes Ryanair will undergo to drum up more business. He speaks to Anna Edwards and Mark Barton on Bloomberg Television’s “Countdown.” (Source: Bloomberg)

The Onion satirizes airline loyalty – Southwest Airlines

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Purveyors of American news satire The Onion poke fun at recent changes in several airline loyalty programs by targeting one non-conformist airline, Southwest. Delivered in a parody news sketch The Onion released a vid...

Customer choice driving airline ancillary revenue

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I’m a huge fan of ancillary revenues.  This isn’t just because of the huge money-making opportunities, with ancillaries growing from $2.4 billion in 2008 to $42.6 billion in 2013.  It isn’t just because it is – for ma...

Calls for London City Airport to close

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For obvious reasons, many airports use the “London” tag, including Heathrow, Gatwick, Luton, Stansted, City, Southend, Oxford, and Ashford. Oxford and Ashford are 62 and 74 miles from London respectively.  By compa...

How Pure is Spirit? – New Study Measures LCC Model Integrity

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Few airlines arouse more anger, annoyance, and disbelief than Spirit. The self-styled ultra-low-cost-carrier (ULCC) is undoubtedly very controversial, but that’s a key part of its appeal – for me, anyway. A mone...

Will a Vibrant more Dynamic flybe find Profits?

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Having started in 1979 as Jersey European, then later as British European, flybe (The ‘be’ in its name derives from British European) is now Europe’s largest regional airline. The carrier ranks fourth in the UK with 4...

Malaysia releases MH370 comms transcript

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The complete transcript of communications between the pilots of Malaysia Airlines flight MH370 and Kuala Lumpur air traffic control have been released today by Malaysia’s defense and transportation department. The...

Why is Apple’s Loyalty Program such a Secret?

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Conventional wisdom in loyalty marketing, or just about any kind of marketing for that matter, suggests that one would want to promote a customer offer as much as possible. However, Apple has offered a discount-based ...

Departure from Ft. Lauderdale – Timelapse

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I decided to check out one of FLL's spotting locations on top of the Hibiscus parking garage. An ideal perch to capturing timelapses of airport activity and downtown Ft. Lauderdale in the distance. Flights that day we...

About Us | Points Company Video

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I have always admired Points as a truly innovative company in the loyalty business. When they invited me to film their new corporate video I naturally jumped at the opportunity. Points is a loyalty eCommerce company b...

Takeoff over NYC

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On my way back to Pittsburgh from a shoot in Miami I decided to put the new GoPro through its paces and shoot a time lapse from the Sky Lounge. Then I realized that the departing runway at LGA was 31 which affords one...

Curacao take off at sunset – GoPro Hero 3

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First test of the GoPro after a 75lb robot killed my Hero 2, definitely liking the improved resolution!

Higher Ed – Lions Den Mega Event 2013 – Vancouver

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Suzanne Tyson, Founder at Higher Ed Points Inc. faces the Lions at Airline Information's 2013 Mega Event in Vancouver.

SSI – Lions’ Den Mega Event 2013 – Vancouver

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Glenn Zimmerer, VP - Strategic Partnerships at SSI faces the Lions at Airline Information's 2013 Mega Event in Vancouver.

SoLoMo has a Bright Future in Personalizing Restaurant Visits

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Three of Kobie's top ideation experts join Roger Williams to discuss SoLoMo (Social, Location, Mobile) marketing in quick serve restaurants. Left to right: Business Development Manager, Jillian Setzer, Director ...

How B2B Loyalty can Match up with B2C – Dave Andreadakis

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Analytics and behavioral expert, Dave Andreadakis, is Vice President of Loyalty Strategy at Kobie Marketing. He joins Roger Williams to discuss the effectiveness and engagement of B2B loyalty programs. How can t...

Big Data Supersizing Loyalty for Quick Serve Restaurants – Dave Andreadakis

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Analytics and behavioral expert, Dave Andreadakis, is Vice President of Loyalty Strategy at Kobie Marketing. He joins Roger Williams to discuss the Big Data conundrum when it come to Quick Serve Restaurants (QSRs).

How to Measure a Loyalty Program’s Success (and failures) – Bram Hechtkopf

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Inside the mind of Kobie Marketing How to Measure a Loyalty Program’s Success (and failures), Bram Hechtkopf, VP of Business Development and Marketing at Kobie Marketing chats with Roger Williams about the warning si...

Loyalty Mega Trends – G. Ashby Green (Kobie Marketing)

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Inside the mind of Kobie Marketing G. Ashby Green is one of my favorite people at Kobie Marketing. Ashby is Kobie's VP of Finance & Administration, and like the rest of the Kobie team, he gets his hands dirty wit...

The Convergence of Loyalty and Customer Experience – Bram Hechtkopf

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Inside the mind of Kobie Marketing Regular LoadFactor contributor Bram Hechtkopf examines the convergence of loyalty and customer experience management. In fact these are two distinct areas in an organization that ha...

Get to Know Your Most Loyal Shoppers – Joe Easley (Kobie Marketing)

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Inside the mind of Kobie Marketing Kobie Marketing's Director of Global Product Strategy, Joe Easley joins Roger Williams to speak about the latest trends on location-based loyalty marketing in retail.

Consumer Behavior & Loyalty Technology – Don Hughes (CIO of Kobie Marketing)

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Inside the mind of Kobie Marketing How do game-changing technologies like smart phones and Google Glass affect consumer behavior? Don Hughes, CIO of Kobie Marketing joins Roger Williams to discuss best practices on l...

Loyalty Shares debuts innovative points-to-stock conversion

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I had a chance to catch up with marketing veteran Skip Kitchen, whose past exploits include stints with aerospace defense marketing and Carlson Marketing (now owned by AMIA). These days Skip is handling business devel...

Curacao take off at sunset – GoPro Hero 3

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First test of the GoPro after a 75lb robot killed my Hero 2, definitely liking the improved resolution!

Miami Landings – Miami International Airport

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Buenos Aires

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